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Comptroller’s Call Center Approved By Board of Public Works

ANNAPOLIS, Md. (September 20, 2017) — Reinforcing his commitment to exceptional taxpayer service, Comptroller Franchot today thanked his Board of Public Works colleagues for their unanimous approval of the lease agreement for his office’s new customer call center, which will open in Hagerstown in early January, in time for the start of the 2018 tax filing season. The new center will be located at Franklin Plaza, 33 W. Franklin Street, in downtown Hagerstown. It will enhance the ability of the Maryland Comptroller’s Office to provide better customer service while adding 12 full-time jobs to the area’s economy.

“I am very proud of my Office’s longstanding reputation for respectful, responsive and results-oriented customer service,” said Comptroller Franchot. “By providing these additional phone lines and additional agents, our new call center will further enhance our ability to serve taxpayers throughout the state. We also are thrilled to bring new jobs and economic activity to downtown Hagerstown and to be a part of the city’s ongoing renaissance. I would like to thank my Board of Public Works colleagues — Governor Hogan and Treasurer Kopp — for their unanimous and enthusiastic support of this exciting new initiative.”

The new center’s staff will assist Marylanders with tax questions and tax payment options. The agency’s Taxpayer Services unit in Annapolis typically swells from 35 to 75 employees during the height of the tax season to handle the volume of taxpayer inquiries. Last January, the agency opened its first remote call center in Salisbury to lend greater assistance to taxpayers from all regions of the state. The new Hagerstown call center will continue the Comptroller’s efforts to respond quickly and effectively to taxpayers’ queries.

City and county leaders expressed appreciation for the new call center and applauded today’s action.

“The city is excited to have the Comptroller's new Call Center in downtown Hagerstown, and these new jobs will be a great contribution to our local economy,” said Mayor Bob Bruchey. “This call center will provide an important service to people across Maryland who have important tax questions, and having the call center in downtown Hagerstown will help make the process more efficient and effective for everyone.”

“Once again, Comptroller Franchot working with Governor Hogan has demonstrated that not only does he seek efficiency with taxpayer funds, but also his agency focuses on excellent customer service,” said State Senator Andrew Serafini, District 2. “His commitment to downtown Hagerstown and our efforts for revitalization is truly appreciated by our local community.”

“We say congratulations, and I want to thank Mr. Franchot for providing job opportunities to Washington County,” said Washington County Commission President Terry L. Baker. “We love Peter Franchot in Washington County and we thank him for everything he does for us.”

The approval of this latest call center comes just months after the Office of the Comptroller opened a new regional branch office in Hagerstown. That office, located in the Crystal Building at 1850 Dual Highway, is open to the public on weekdays from 8:30 a.m. to 4:30 p.m.

Training for the new hires will begin at the Hagerstown office this fall. Anyone interested in one of the positions may go to https://www.jobaps.com/MD/ for more information and to apply.

Media Contacts: Joseph Shapiro, 410-260-7305 (office), 443-871-2244 (cell)
Alan Brody, 410-6346 (office), 443-924-1473 (cell)